Cancellation Policy – Platinum Touch Detailers

At Platinum Touch Detailers, we are committed to providing exceptional service while maintaining a fair and organized schedule for all of our clients. To ensure smooth operations, we have established the following cancellation policy.

Non-Refundable Deposit

A 10% deposit may be required to secure your appointment in our schedule. This deposit is non-refundable, regardless of the reason for cancellation or rescheduling.

Cancellations Within 48 Hours

If you cancel or reschedule your appointment within 48 hours of the scheduled service, a 50% cancellation fee may apply. This helps cover the time and resources reserved specifically for your appointment.

Cancellation After Rescheduling

If an appointment has been rescheduled one or more times and is later cancelled, a 50% cancellation fee may apply. This policy helps us account for the time and availability reserved to accommodate scheduling changes.

No-Call, No-Show Policy

If a customer fails to show up for their scheduled appointment without prior notice, the full service amount may be charged. This policy ensures fairness to our team and other customers who may have needed that appointment time.

We understand that unexpected situations can occur. If you need to modify or cancel your appointment, please contact us as soon as possible so we can assist you.

By booking a service with Platinum Touch Detailers, you acknowledge and agree to this cancellation policy.



Thank you for your understanding. We look forward to providing you with professional mobile detailing services. 

Platinum Touch Detailers is a professional mobile auto detailing service dedicated to restoring, protecting, and enhancing the appearance of vehicles throughout Hampden County, Massachusetts and surrounding areas. Our mobile detailing team brings professional equipment and premium products directly to your location, providing convenient, high-quality vehicle care.

SMS Messaging Terms

You may cancel the SMS service at any time. Simply reply “STOP” to any message you receive from us. After sending STOP, we will confirm your unsubscribe status via SMS. Once confirmed, you will no longer receive SMS messages from Platinum Touch Detailers.

If you wish to rejoin, simply sign up again as you did initially, and we will resume sending SMS messages to you.

If you experience any issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at: info@platinumtouchdetailers.com

Message Delivery Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency may vary depending on appointment updates, service notifications, and promotions.

For questions about your text messaging or data plan, please contact your wireless service provider.

Privacy

For questions regarding how we handle your information, please refer to our Privacy Policy available on our website.